Frequently Asked Questions


I have forgotten my username and/or password. How do I recover this?

  • Click here to reset your password.
  • Your username is your customer number preceded by CC.


I’ve placed an order online. When will I get my delivery?

  • You can track the progress of orders placed by selecting ‘Shopping Cart’ and then ‘Order History’. Alternatively, you can contact the depot your order was placed with. For depot contacts please click here.


I can’t find the product I am looking for?

  • If you query is urgent, please contact our customer service team in 01902 371530.
  • Our customer service team is available during normal office hours.
  • If your query is not urgent, you can complete the online Feedback Form here.


How do I contact customer services?

  • Our dedicated Customer Services team are available during working hours only.
  • You can contact them on 01902 371530 or email:
  • Alternatively, you can use the online feedback form found here.


My in-store scanner isn’t working. Who can help?

Need Further Help?

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